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Faqs

General

Using the Bathmate pump

Yes. The Bathmate Hydropump works by harnessing the natural power of water to help you achieve your desired results in a safe and efficient manner.

To find out more about why our products work you can learn more here

Yes, Bathmate is completely safe to use. We've been manufacturing for 10 years now. All parts have been thoroughly pressure tested and approved.

We suggest using Bathmate for 10-15 minutes everyday.

The device is most effective when used in the shower or bath although can also be used in air.

Ordering Online

Ordering Bathmate online is easy. Just follow the steps and choose the pump that is right for you and your budget.

Yes absolutely.

All online transactions are secured by an authorised SSL Certificate with up to 256-bit encryption, ensuring that sensitive data is safe from prying eyes. An SSL certificate is a digital certificate that authenticates the identity of a website and encrypts information sent to the server using Secure Sockets Layer (SSL) technology. SSL certificates built around stringent, industry-leading authentication measures.

All Bathmate products come complete with a 2-year warranty. To take advantage of this you must register your purchase with us. A registration link will be sent with your order confirmation email.

Shipping & Returns

We ship orders the same day. With warehouses positioned around the globe, most items are received by our customers within a few days.

Yes absolutely.

All Shipments are sent in discreet plain packaging without images or text that could suggest the contents. The shipping documents and invoice are discreet as well. All items will be billed as 'DX Products'.

Standard delivery is free.

Express shipping is available. We have negotiated discounted rates for expedited mail.

Yes. We are so confident that you will be happy with your pump that we offer a full 60 day guarantee. Try it, use it, feel the benefits for yourself and if you are not happy for any reason send it back to us within 60 days for a full refund, no questions asked.

Please note: This offer is only valid on pumps purchased through this website (bathmatedirect.com). Any returns must be sent directly to manufacturer. Instructions will be provided on request via email (support@bathmatedirect.com).

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